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  • Can I place an order over the phone?
    Unfortunately, we do not accept orders over the phone. All parts orders must be placed through our website for security reasons. You can make secure credit or debit card payments on our site. However, we are happy to provide advice on what to order. For any assistance, feel free to contact us at [shop@doortechservices.online](mailto:shop@doortechservices.online).
  • Can I use a key in a Euro lock cylinder if there's already a key on the other side?
    No, you cannot insert a key into a Euro lock cylinder if there is already a key inserted from the other side. This control mechanism enhances security and prevents potential lockout situations. For more details, please refer to our product specifications or contact us at [shop@doortechservices.online](mailto:shop@doortechservices.online).
  • What is a Backset?
    The backset is the distance from the faceplate of the locking mechanism to the center of the keyway. It is a crucial measurement for ensuring that locks and handles fit correctly on your door.
  • What does PZ mean?
    PZ is the measurement from the centre of the spindle hole to the centre of the keyway. This measurement is essential for ensuring that the handle and lock are compatible with each other.
  • What are the different cylinder styles?
    - Key: A half cylinder with key entry on one side only. - Key/Key: Key entry on both sides. Note: If a key is already in one side, another key cannot be inserted on the other side. - Key/Thumbturn: Key entry on the outside with a thumbturn on the inside for egress exit. - Key Paired: A set of half cylinders paired alike. - Key/Key Paired: A set of key/key cylinders paired alike. - Key/Thumbturn Paired: A set of key/thumbturn cylinders paired alike. For more information on selecting the right cylinder style for your needs, please contact us at [shop@doortechservices.online](mailto:shop@doortechservices.online).
  • Backset - What is this?
    This is the dimension from the faceplate of the locking mechanism to the centre of the keyway
  • Can I place an order over the phone?
    Unfortunately, we do not accept orders over the phone. All parts orders must be placed through our website for security reasons. You can make secure credit or debit card payments on our site. However, we are happy to provide advice on what to order. For any assistance, feel free to contact us at [shop@doortechservices.online](mailto:shop@doortechservices.online).
  • Can I use a key in a Euro lock cylinder if there's already a key on the other side?
    No, you cannot insert a key into a Euro lock cylinder if there is already a key inserted from the other side. This control mechanism enhances security and prevents potential lockout situations. For more details, please refer to our product specifications or contact us at [shop@doortechservices.online](mailto:shop@doortechservices.online).
  • What is a Backset?
    The backset is the distance from the faceplate of the locking mechanism to the center of the keyway. It is a crucial measurement for ensuring that locks and handles fit correctly on your door.
  • What does PZ mean?
    PZ is the measurement from the centre of the spindle hole to the centre of the keyway. This measurement is essential for ensuring that the handle and lock are compatible with each other.
  • What are the different cylinder styles?
    - Key: A half cylinder with key entry on one side only. - Key/Key: Key entry on both sides. Note: If a key is already in one side, another key cannot be inserted on the other side. - Key/Thumbturn: Key entry on the outside with a thumbturn on the inside for egress exit. - Key Paired: A set of half cylinders paired alike. - Key/Key Paired: A set of key/key cylinders paired alike. - Key/Thumbturn Paired: A set of key/thumbturn cylinders paired alike. For more information on selecting the right cylinder style for your needs, please contact us at [shop@doortechservices.online](mailto:shop@doortechservices.online).
  • Backset - What is this?
    This is the dimension from the faceplate of the locking mechanism to the centre of the keyway
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